Zendesk

Cobrowse provides an integration with both Zendesk Support and Zendesk Chat, available from the Zendesk App Marketplace.

Overview

Installing our Zendesk apps using the marketplace links below will automatically create a new Cobrowse account linked to your Zendesk organization, and a new license key. If you've already created an account separately, you may switch between your multiple accounts by clicking your avatar from the dashboard.

Cobrowse.io provides an integration with both Zendesk Support and Zendesk Chat available in the Zendesk App Marketplace.

Demo videos

Demo video - https://www.youtube.com/watch?v=uR1EEQA0_ck

Zendesk Requirements

You must have an active trial/subscription with Zendesk Support (even to use our App with Zendesk Chat). This is a requirement from Zendesk to use their secure authentication that is not available for Apps on Chat-only accounts.

Zendesk App Marketplace links

Newer accounts will only need to install the Cobrowse.io for Support app, it is 100% compatible with Zendesk Messaging and the new Sunshine Conversations widget.

If you are using the Legacy Zendesk Chat you will also need to install the Cobrowse.io for Chat app.

Cobrowse.io for Support App - https://www.zendesk.com/apps/support/cobrowseio/

Cobrowse.io for Chat App - https://www.zendesk.com/apps/chat/cobrowseio/

Add our SDKs to get started!

See Getting started to add our SDKs and begin end-to-end testing! Your license key can be found in your Account Settings, seen above.

Controlling user access

Follow the Zendesk docs to restrict access to the Cobrowse.io Apps to certain roles or groups https://support.zendesk.com/hc/en-us/articles/4409155972378-Managing-your-installed-apps#topic_xyf_wmw_qfb.

Troubleshooting

If you signed up via Zendesk and also via our website dashboard, you will have two accounts. See this link for a description of this problem and the solution https://support.cobrowse.io/i-have-issues-with-my-zendesk-account.