Zendesk

Overview
You must install our Zendesk apps using the marketplace links below in order for your Cobrowse.io account to be linked to your Zendesk organization. Do not sign up via our website first, as this will create an unlinked account!
Cobrowse.io provides an integration with both Zendesk Support and Zendesk Chat available in the Zendesk App Marketplace. 
Overview with screenshots - https://cobrowse.io/zendesk​
Demo videos
Demo video - https://www.youtube.com/watch?v=uR1EEQA0_ck​
Zendesk Requirements
You must have an active trial/subscription with Zendesk Support (even to use our App with Zendesk Chat). This is a requirement from Zendesk to use their secure authentication that is not available for Apps on Chat-only accounts.
Zendesk App Marketplace links
Zendesk Support App - https://www.zendesk.com/apps/support/cobrowseio/​
Zendesk Chat App - https://www.zendesk.com/apps/chat/cobrowseio/​
Controlling user access
Follow the Zendesk docs to restrict access to the Cobrowse.io Apps to certain roles or groups https://support.zendesk.com/hc/en-us/articles/4409155972378-Managing-your-installed-apps#topic_xyf_wmw_qfb.
Troubleshooting
If you signed up via Zendesk and also via our website dashboard, you will have two accounts. See this link for a description of this problem and the solution https://support.cobrowse.io/help-i-have-issues-with-my-zendesk-account.

Last modified 9mo ago