Cobrowse.io provides an integration with both Zendesk Support and Zendesk Chat available in the Zendesk App Marketplace.
You must have an active trial/subscription with Zendesk Support (even to use our App with Zendesk Chat). This is a requirement from Zendesk to use their secure authentication that is not available for Apps on Chat-only accounts.
Follow the Zendesk docs to restrict access to the Cobrowse.io Apps to certain roles or groups https://support.zendesk.com/hc/en-us/articles/4409155972378-Managing-your-installed-apps#topic_xyf_wmw_qfb.
If you signed up via Zendesk and also via our website dashboard, you will have two accounts. See this link for a description of this problem and the solution https://support.cobrowse.io/help-i-have-issues-with-my-zendesk-account.