> For the complete documentation index, see [llms.txt](https://docs.cobrowse.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/zendesk.md).

# Zendesk

## Overview

Cobrowse.io provides an integration with both Zendesk Support and Zendesk Chat available in the Zendesk App Marketplace.

{% embed url="<https://vimeo.com/922548750?share=copy#t=0>" %}
Cobrowse for Zendesk
{% endembed %}

### Zendesk Requirements

You must have an active trial/subscription with Zendesk Support (even to use our App with Zendesk Chat). This is a requirement from Zendesk to use their secure authentication that is not available for Apps on Chat-only accounts.

### Zendesk App Marketplace links

Newer accounts will only need to install the Cobrowse.io for Support app, it is 100% compatible with Zendesk Messaging and the new Sunshine Conversations widget.

If you are using the Legacy Zendesk Chat you will also need to install the Cobrowse.io for Chat app.

* [Cobrowse.io for Support App](https://www.zendesk.com/apps/support/cobrowseio/)
* [Cobrowse.io for Chat App](https://www.zendesk.com/apps/chat/cobrowseio/)

{% hint style="warning" %}
Installing our Zendesk apps using the marketplace links will automatically create a new Cobrowse account and a new license key. If you've already have a Cobrowse account you may switch between your accounts by clicking your avatar on the Cobrowse dashboard.
{% endhint %}

### Add our SDKs to get started!

See [Getting started](/readme.md) to add our SDKs and begin end-to-end testing! Your license key can be found in your Account Settings, seen above.

### Controlling user access

Follow the Zendesk docs to restrict access to the Cobrowse.io Apps to certain roles or groups <https://support.zendesk.com/hc/en-us/articles/4409155972378-Managing-your-installed-apps#topic_xyf_wmw_qfb>.

## Troubleshooting

If you signed up via Zendesk and also via our website dashboard, you will have two accounts. See this link for a description of this problem and the solution <https://support.cobrowse.io/i-have-issues-with-my-zendesk-account>.


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