Zendesk
Cobrowse provides an integration with both Zendesk Support and Zendesk Chat, available from the Zendesk App Marketplace.
Overview
Cobrowse.io provides an integration with both Zendesk Support and Zendesk Chat available in the Zendesk App Marketplace.
Zendesk Requirements
You must have an active trial/subscription with Zendesk Support (even to use our App with Zendesk Chat). This is a requirement from Zendesk to use their secure authentication that is not available for Apps on Chat-only accounts.
Zendesk App Marketplace links
Newer accounts will only need to install the Cobrowse.io for Support app, it is 100% compatible with Zendesk Messaging and the new Sunshine Conversations widget.
If you are using the Legacy Zendesk Chat you will also need to install the Cobrowse.io for Chat app.
Installing our Zendesk apps using the marketplace links will automatically create a new Cobrowse account and a new license key. If you've already have a Cobrowse account you may switch between your accounts by clicking your avatar on the Cobrowse dashboard.
Add our SDKs to get started!
See Getting started to add our SDKs and begin end-to-end testing! Your license key can be found in your Account Settings, seen above.
Controlling user access
Follow the Zendesk docs to restrict access to the Cobrowse.io Apps to certain roles or groups https://support.zendesk.com/hc/en-us/articles/4409155972378-Managing-your-installed-apps#topic_xyf_wmw_qfb.
Troubleshooting
If you signed up via Zendesk and also via our website dashboard, you will have two accounts. See this link for a description of this problem and the solution https://support.cobrowse.io/i-have-issues-with-my-zendesk-account.
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