If you wish, you can allow your support agents to upgrade in-app Cobrowse sessions to allow screen sharing from the entire device. For example, to capture other apps and settings on mobile, or the entire screen of a computer.
Full device options
Full device screen share is supported on all SDKs. See these docs for how to set up full device screen sharing in your app:
Where platforms allow, we also support full device remote control. This allows you to take complete control of a remote device to assist with complex issues outside of your app. See these docs for supported platforms and setup instructions: