Genesys Cloud

The Cobrowse.io integration for Genesys Cloud may be installed directly from the App Foundry as a Premium App. There are two separate Premium Apps to install:
Cobrowse.io Standalone App
Cobrowse.io Interaction Widget
For each Premium App, please activate it, and under Configuration you can select which Groups and Queues will have access to it. 
For the Cobrowse.io Interaction Widget, you will also need to specify the Communication Type Filtering, eg. chat,call,callback,email,sms,line,facebook,twitter,whatsapp
App Foundry link - https://appfoundry.genesys.com/filter/genesyscloud/listing/af9a5848-07fd-4021-bce0-663c02970566​
Demo video - https://www.youtube.com/watch?v=vd8A4_JrpLs​
Knowledge article - https://support.cobrowse.io/genesys-cloud-standalone-and-widget-apps​
Self-hosted instances
Please email us at [email protected] before switching to your self-hosted instance. 
If you are self-hosting the Cobrowse.io instance, you will need to replace "cobrowse.io" in both Application URLs with your self-hosted domain, e.g. https://<your self-hosted domain>/apps/genesys/index.html?langTag={{pcLangTag}}&environment={{pcEnvironment}}&env=cloud
Troubleshooting
Cobrowse.io Interaction Widget not appearing?
Confirm that the Cobrowse.io Widget within the “Integrations” page within the Genesys Cloud account Admin space. The app should be installable there.
If not then it should also be in the marketplace in the same location:
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Genesys

Engage Workspace Web Edition (WWE)

Last modified 5mo ago