> For the complete documentation index, see [llms.txt](https://docs.cobrowse.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cobrowse.io/agent-side-integrations.md).

# Agent-side integrations

- [Agent-side overview](https://docs.cobrowse.io/agent-side-integrations/agent-side-overview.md): 100% white label, not just colors and logos. Add-on Cobrowse to your CRM, contact center, agent desktop, or any CX solutions you already use.
- [Platform integrations](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations.md): Out-of-box integrations for leading CCaaS providers including Intercom, Zendesk, Genesys, Salesforce, Freshworks, Talkdesk, NICE, Five9 and Microsoft Dynamics 365, as well as many private CX platforms
- [Zendesk](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/zendesk.md): Cobrowse provides an integration with both Zendesk Support and Zendesk Chat, available from the Zendesk App Marketplace.
- [Salesforce](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/salesforce.md): Easily start a Cobrowse session from Salesforce.
- [Migrating from legacy to v2](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/salesforce/migrating-from-legacy-to-v2.md): Uninstalling v1 (legacy) and getting set up with v2 of our Salesforce integration
- [Salesforce (Legacy)](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/salesforce/salesforce-legacy.md): v1.x
- [Genesys](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/genesys.md): Cobrowse.io for Genesys supports Genesys Cloud CX, Genesys Engage Cloud, Genesys Engage Workspace Web Edition (WWE) and more.
- [Genesys Cloud](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/genesys/genesys-cloud.md): The Cobrowse integration for Genesys Cloud may be installed from the App Foundry.
- [Engage Workspace Web Edition (WWE)](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/genesys/engage-workspace-web-edition-wwe.md): Engage Cloud and Engage On-Premise WWE
- [Engage Workspace Desktop Edition (WDE)](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/genesys/engage-workspace-desktop-edition-wde.md): Plugin version v1.x
- [Intercom](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/intercom.md): Cobrowse integrates with Intercom and is available from the Intercom App Store. Find out more.
- [Freshworks](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/freshdesk.md): Cobrowse provides an integration with Freshdesk and Freshchat, available from the Freshdesk and Freshchat App Marketplaces.
- [Talkdesk](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/talkdesk.md): Equip your agents with powerful cobrowsing capabilities right from the Talkdesk workspace™.
- [NICE CX](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/nice.md): Cobrowse integrates with CXOne providing seamless Digital and Phone connectivity.
- [Dynamics 365](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/microsoft-dynamics-365.md): Cobrowse integrates seamlessly with Microsoft Dynamics 365 Customer Service, enabling real-time visual collaboration between agents and customers.
- [Five9](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/five9.md): Easily start a Cobrowse session from Five9
- [ServiceNow](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/servicenow.md): Cobrowse integrates seamlessly with ServiceNow workflows, enabling real-time visual collaboration between agents and customers.
- [Amazon Connect](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/amazon-connect.md): Easily start a Cobrowse session from Amazon Connect
- [Custom integrations](https://docs.cobrowse.io/agent-side-integrations/custom-integrations.md): Customers may use custom integrations to deliver the agent-side UI directly into their own applications.
- [Agent SDK](https://docs.cobrowse.io/agent-side-integrations/agent-sdk.md): Client-side JavaScript SDK to build custom agent-side integrations
- [API Reference](https://docs.cobrowse.io/agent-side-integrations/agent-sdk/api-reference.md): Agent SDK API reference
- [Sample code snippets](https://docs.cobrowse.io/agent-side-integrations/agent-sdk/sample-code-snippets.md): Build the experience that you want for your support agents with our powerful agent SDK. Here are some examples of commonly required functionality.
- [Authentication (JWTs)](https://docs.cobrowse.io/agent-side-integrations/json-web-tokens-jwts.md): Learn how to generate JSON Web Tokens (JWTs) for automatic authentication when using the Agent JS API and/or IFrame embeds.
- [JWT Policies](https://docs.cobrowse.io/agent-side-integrations/json-web-tokens-jwts/jwt-policies.md): Our JWT policy system provides a powerful mechanism to limit what a given agent can do. Which devices a support agent can connect to or which sessions they are allowed to view are a few examples.
- [Authentication (SAML 2.0)](https://docs.cobrowse.io/agent-side-integrations/authentication-saml-2.0.md): Allow your users to authenticate using your SAML 2.0 identity provider for simple SSO.
- [IFrame embeds](https://docs.cobrowse.io/agent-side-integrations/custom-iframe-embeds.md): Cobrowse provides a range of embeddable URLs to suit a range of use cases, including full dashboard embeds, direct device connection or screen-share only.