# Agent-side integrations - [Agent-side overview](https://docs.cobrowse.io/agent-side-integrations/agent-side-overview.md): 100% white label, not just colors and logos. Add-on Cobrowse to your CRM, contact center, agent desktop, or any CX solutions you already use. - [Platform integrations](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations.md): Out-of-box integrations for leading CCaaS providers including Intercom, Zendesk, Genesys, Salesforce, Freshworks, Talkdesk, NICE, Five9 and Microsoft Dynamics 365, as well as many private CX platforms - [Zendesk](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/zendesk.md): Cobrowse provides an integration with both Zendesk Support and Zendesk Chat, available from the Zendesk App Marketplace. - [Salesforce](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/salesforce.md): Easily start a Cobrowse session from Salesforce. - [Migrating from legacy to v2](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/salesforce/migrating-from-legacy-to-v2.md): Uninstalling v1 (legacy) and getting set up with v2 of our Salesforce integration - [Salesforce (Legacy)](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/salesforce/salesforce-legacy.md): v1.x - [Genesys](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/genesys.md): Cobrowse.io for Genesys supports Genesys Cloud CX, Genesys Engage Cloud, Genesys Engage Workspace Web Edition (WWE) and more. - [Genesys Cloud](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/genesys/genesys-cloud.md): The Cobrowse integration for Genesys Cloud may be installed from the App Foundry. - [Engage Workspace Web Edition (WWE)](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/genesys/engage-workspace-web-edition-wwe.md): Engage Cloud and Engage On-Premise WWE - [Engage Workspace Desktop Edition (WDE)](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/genesys/engage-workspace-desktop-edition-wde.md): Plugin version v1.x - [Intercom](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/intercom.md): Cobrowse integrates with Intercom and is available from the Intercom App Store. Find out more. - [Freshworks](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/freshdesk.md): Cobrowse provides an integration with Freshdesk and Freshchat, available from the Freshdesk and Freshchat App Marketplaces. - [Talkdesk](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/talkdesk.md): Equip your agents with powerful cobrowsing capabilities right from the Talkdesk workspace™. - [NICE CX](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/nice.md): Cobrowse integrates with CXOne providing seamless Digital and Phone connectivity. - [Dynamics 365](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/microsoft-dynamics-365.md): Cobrowse integrates seamlessly with Microsoft Dynamics 365 Customer Service, enabling real-time visual collaboration between agents and customers. - [Five9](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/five9.md): Easily start a Cobrowse session from Five9 - [ServiceNow](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/servicenow.md): Cobrowse integrates seamlessly with ServiceNow workflows, enabling real-time visual collaboration between agents and customers. - [Amazon Connect](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/amazon-connect.md): Easily start a Cobrowse session from Amazon Connect - [Custom integrations](https://docs.cobrowse.io/agent-side-integrations/custom-integrations.md): Customers may use custom integrations to deliver the agent-side UI directly into their own applications. - [Agent SDK](https://docs.cobrowse.io/agent-side-integrations/agent-sdk.md): Client-side JavaScript SDK to build custom agent-side integrations - [API Reference](https://docs.cobrowse.io/agent-side-integrations/agent-sdk/api-reference.md): Agent SDK API reference - [Sample code snippets](https://docs.cobrowse.io/agent-side-integrations/agent-sdk/sample-code-snippets.md): Build the experience that you want for your support agents with our powerful agent SDK. Here are some examples of commonly required functionality. - [Authentication (JWTs)](https://docs.cobrowse.io/agent-side-integrations/json-web-tokens-jwts.md): Learn how to generate JSON Web Tokens (JWTs) for automatic authentication when using the Agent JS API and/or IFrame embeds. - [JWT Policies](https://docs.cobrowse.io/agent-side-integrations/json-web-tokens-jwts/jwt-policies.md): Our JWT policy system provides a powerful mechanism to limit what a given agent can do. Which devices a support agent can connect to or which sessions they are allowed to view are a few examples. - [Authentication (SAML 2.0)](https://docs.cobrowse.io/agent-side-integrations/authentication-saml-2.0.md): Allow your users to authenticate using your SAML 2.0 identity provider for simple SSO. - [IFrame embeds](https://docs.cobrowse.io/agent-side-integrations/custom-iframe-embeds.md): Cobrowse provides a range of embeddable URLs to suit a range of use cases, including full dashboard embeds, direct device connection or screen-share only. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cobrowse.io/agent-side-integrations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.