Declaring capabilities

Cobrowse allows for different levels of capabilities which can be enabled or disabled from the settings of the dashboard or SDKs.

Account-level settings for remote control, full device screenshare, and others are available via your account dashboard. Declaring the supported capabilities on the SDK-side as described below is only necessary for fine-tuning or other advanced use cases.

Several of our capabilities, like full device or remote control, can be enabled or disabled from the Session Settings of the dashboard. However, you may wish to have greater control allowing for capabilities to be enabled for some use cases but disabled for another.

Web

CobrowseIO.capabilities = [ 'cursor', ... some other capabilities ];

CobrowseIO.capabilities = [ ... ]; must be called before CobrowseIO.start();

Any capability included in the array will be enabled. To disable a capability omit it from the array.

A full list of capabilities can be seen in the table below.

Capability	Tool	Description
laser	annotations	Can the agent direct the user with a laser pointer
disappearing_ink	annotations	Can the agent use the disappearing ink tool(web only)
drawing	annotations	Can the agent draw over the users screen
rectangles	annotations	Can the agent use the rectangle tool
arrows	annotations	Can the agent use the arrow tool
full_device	full device	Is full device mode enabled
cursor	remote control	Should agent cursor be rendered on client side
keypress	remote control	Can the agent generate key events
pointer	remote control	Can the agent point and click on things
scroll	remote control	Can the agent scroll the page (web only)
select	remote control	Can the agent select text (web only)
universal	universal cobrowse	Is Universal Cobrowse enabled

Examples

Allow the agent to scroll but not enter any values or navigate

Web

CobrowseIO.capabilities = [ 'cursor', 'drawing', 'rectangles', 'arrows', 'full_device', 'laser', 'scroll' ];

Disable full device mode

Web

CobrowseIO.capabilities = [ 'cursor', 'drawing', 'rectangles', 'arrows', 'keypress', 'laser', 'pointer', 'scroll', 'select' ];