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  • Getting started
  • SDK Installation
    • Web
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  • SDK Features
    • Account config
    • Identify your devices
    • Use 6-digit codes
    • Redact sensitive data
    • Viewing PDFs
    • Universal Cobrowse
    • Customize the interface
      • Active session controls
      • 6-digit code screen
      • User consent dialog
      • Remote control consent dialog
      • Full device consent dialog
      • Localization / translation
    • Initiate sessions with push
    • Listening for events
    • Full device capabilities
      • Full device screen sharing
      • Full device remote control
      • Managing full device mode
    • Advanced configuration
      • Starting and stopping the SDK
      • Declaring capabilities
      • Intercepting mobile SDK network requests
      • Web
        • IFrames support
        • IE 11 polyfills
        • Cross-domain session support
        • Ignore Views
      • iOS
        • Alternate render method
        • Custom touch handling
      • Android
        • Backporting TLS to older Android versions
  • Agent-side integrations
    • Agent-side overview
    • Platform integrations
      • Zendesk
      • Salesforce
        • Migrating from legacy to v2
        • Salesforce (Legacy)
      • Genesys
        • Genesys Cloud
        • Engage Workspace Web Edition (WWE)
        • Engage Workspace Desktop Edition (WDE)
      • Intercom
      • Freshworks
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    • Custom integrations
    • Agent SDK
      • API Reference
      • Sample code snippets
    • Authentication (JWTs)
      • JWT Policies
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    • IFrame embeds
  • Enterprise self-hosting
    • Self-hosting overview
    • Docker Compose
    • Helm chart
      • Image Pull Secret
      • Environment Variables
      • Optional recording components
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    • AWS terraform
      • AWS metrics configuration
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      • Azure metrics configuration
    • GCP terraform
      • GCP metrics configuration
    • Sizing guidelines
    • Running your instance
      • Adding a superuser
      • Limiting account creation
      • Limiting magic link recipients
      • Configuring SMTP
      • Managing your deployment
    • Monitoring your instance
      • Available metrics
      • Self-Hosted Prometheus
    • Advanced configuration
      • Air gap configuration
      • Pin web SDK version
      • L7 firewall configuration
      • Docker proxy configuration
    • Troubleshooting
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  1. SDK Features

Account config

Cobrowse account config. Account-level settings may be configured once you have logged in.

PreviousWindowsNextIdentify your devices

Last updated 3 months ago

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You may configure your account-level settings after logging in at .

Account-level settings

Setting

Description

Agent initiated sessions

Can your support agents initiate a screen share session with a user?

Require consent for connection

Should your users be required to accept a screen share before it starts?

Full device upgrade

Can your support agents request access to screens outside your app?

Remote control

Can your support agents remotely control devices?

Require consent for remote control

Is consent required before using remote control tools?

Record sessions

Should we record sessions for playback and review?

Device sockets

Required for online/offline presence and agent initiated sessions without Firebase push or 6-digit codes

Device listing

Allow agents to list devices that have registered into your account?

Hide agent emails

Should the agent email be accessible from the SDKs?

Discard IP addresses

Should Cobrowse collect IP addresses for audit trail purposes?

https://cobrowse.io/dashboard/settings