Account config

You may configure your account-level settings after logging in at https://cobrowse.io/dashboard/settings. 
Account-level settings
Setting
Description
Agent initiated sessions
Can your support agents initiate a screen share session with a user?
Require consent for connection
Should your users be required to accept a screen share before it starts?
Full device upgrade
Can your support agents request access to screens outside your app?
Remote control
Can your support agents remotely control devices?
Require consent for remote control
Is consent required before using remote control tools?
Record sessions
Should we record sessions for playback and review?
Device sockets
Required for online/offline presence and agent initiated sessions without Firebase push or 6-digit codes
Device listing
Allow agents to list devices that have registered into your account?
Hide agent emails
Should the agent email be accessible from the SDKs?
Discard IP addresses
Should Cobrowse collect IP addresses for audit trail purposes?

Last modified 4mo ago

Setting	Description
Agent initiated sessions	Can your support agents initiate a screen share session with a user?
Require consent for connection	Should your users be required to accept a screen share before it starts?
Full device upgrade	Can your support agents request access to screens outside your app?
Remote control	Can your support agents remotely control devices?
Require consent for remote control	Is consent required before using remote control tools?
Record sessions	Should we record sessions for playback and review?
Device sockets	Required for online/offline presence and agent initiated sessions without Firebase push or 6-digit codes
Device listing	Allow agents to list devices that have registered into your account?
Hide agent emails	Should the agent email be accessible from the SDKs?
Discard IP addresses	Should Cobrowse collect IP addresses for audit trail purposes?