Account config

Cobrowse account config. Account-level settings may be configured once you have logged in.

You may configure your account-level settings after logging in at

Account-level settings



Agent initiated sessions

Can your support agents initiate a screen share session with a user?

Require consent for connection

Should your users be required to accept a screen share before it starts?

Full device upgrade

Can your support agents request access to screens outside your app?

Remote control

Can your support agents remotely control devices?

Require consent for remote control

Is consent required before using remote control tools?

Record sessions

Should we record sessions for playback and review?

Device sockets

Required for online/offline presence and agent initiated sessions without Firebase push or 6-digit codes

Device listing

Allow agents to list devices that have registered into your account?

Hide agent emails

Should the agent email be accessible from the SDKs?

Discard IP addresses

Should Cobrowse collect IP addresses for audit trail purposes?

Last updated