Talkdesk

Equip your agents with powerful cobrowsing capabilities right from the Talkdesk workspace™.

Overview

The Cobrowse.io app is available for installation in Talkdesk AppConnect.

Demo videos

Demo video: https://vimeo.com/923685192.

Installation Instructions

You only need to have a Talkdesk account and you can install the Cobrowse.io integration app directly from AppConnect here: https://appconnect.talkdesk.com/apps/cobrowse-io.

During the installation you will go through the following steps:

1. Choose your plan: Trial, Website or All Platform

   
2. Choose which users will have access to Cobrowse.io

   
3. Provide access base on role for future users

   
4. Review terms and permissions to finish the installation

   

When installation completes the Cobrowse.io app will be available from the launch pad in the bottom-left corner.

See Getting started to add our SDKs and begin end-to-end testing! Your license key can be found in your Account Settings, seen above.

Managing your Account

You can manage your pricing plan and the users that have access to the Cobrowse.io app from Talkdesk following the instructions in https://support.talkdesk.com/hc/en-us/articles/115005879543-AppConnect-User-Management-and-Self-service-Expansions.

Cobrowse.io Sidebar

For quicker access it's also possible to use the Cobrowse.io app from the secondary area canvas as in the screenshot below.

Please reach out to us [e-mail] so we provide you with the Workspace Designer assets to add to your Talkdesk account.