Cobrowse.io Docs
  • Getting started
  • SDK Installation
    • Web
    • iOS
    • Android
    • React Native
    • Flutter
    • .NET Mobile
    • macOS
    • Windows
  • SDK Features
    • Account config
    • Identify your devices
    • Use 6-digit codes
    • Redact sensitive data
    • Viewing PDFs
    • Universal Cobrowse
    • Customize the interface
      • Active session controls
      • 6-digit code screen
      • User consent dialog
      • Remote control consent dialog
      • Full device consent dialog
      • Localization / translation
    • Initiate sessions with push
    • Listening for events
    • Full device capabilities
      • Full device screen sharing
      • Full device remote control
      • Managing full device mode
    • Advanced configuration
      • Starting and stopping the SDK
      • Declaring capabilities
      • Intercepting mobile SDK network requests
      • Web
        • IFrames support
        • IE 11 polyfills
        • Cross-domain session support
        • Ignore Views
      • iOS
        • Alternate render method
        • Custom touch handling
      • Android
        • Backporting TLS to older Android versions
  • Agent-side integrations
    • Agent-side overview
    • Platform integrations
      • Zendesk
      • Salesforce
        • Migrating from legacy to v2
        • Salesforce (Legacy)
      • Genesys
        • Genesys Cloud
        • Engage Workspace Web Edition (WWE)
        • Engage Workspace Desktop Edition (WDE)
      • Intercom
      • Freshworks
      • Talkdesk
      • NICE
    • Custom integrations
    • Agent SDK
      • API Reference
      • Sample code snippets
    • Authentication (JWTs)
      • JWT Policies
    • Authentication (SAML 2.0)
    • IFrame embeds
  • Enterprise self-hosting
    • Self-hosting overview
    • Docker Compose
    • Helm chart
      • Image Pull Secret
      • Environment Variables
      • Optional recording components
      • Pod Annotations
    • AWS terraform
      • AWS metrics configuration
    • Azure terraform
      • Azure metrics configuration
    • GCP terraform
      • GCP metrics configuration
    • Sizing guidelines
    • Running your instance
      • Adding a superuser
      • Limiting account creation
      • Limiting magic link recipients
      • Configuring SMTP
      • Managing your deployment
    • Monitoring your instance
      • Available metrics
      • Self-Hosted Prometheus
    • Advanced configuration
      • Air gap configuration
      • Pin web SDK version
      • L7 firewall configuration
      • Docker proxy configuration
    • Troubleshooting
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  • Overview
  • Installation Instructions
  • Managing your Account
  • Cobrowse.io Sidebar

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  1. Agent-side integrations
  2. Platform integrations

Talkdesk

Equip your agents with powerful cobrowsing capabilities right from the Talkdesk workspace™.

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Last updated 2 months ago

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Overview

The Cobrowse.io app is available for installation in Talkdesk AppConnect.

Installation Instructions

You only need to have a Talkdesk account and you can install the Cobrowse.io integration app directly from AppConnect here: https://appconnect.talkdesk.com/apps/cobrowse-io.

During the installation you will go through the following steps:

  1. Choose your plan: Trial, Website or All Platform

  2. Choose which users will have access to Cobrowse.io

  3. Provide access base on role for future users

  4. Review terms and permissions to finish the installation

When installation completes the Cobrowse.io app will be available from the launch pad in the bottom-left corner.

See Getting started to add our SDKs and begin end-to-end testing! Your license key can be found in your Account Settings, seen above.

Managing your Account

You can manage your pricing plan and the users that have access to the Cobrowse.io app from Talkdesk following the instructions in https://support.talkdesk.com/hc/en-us/articles/115005879543-AppConnect-User-Management-and-Self-service-Expansions.

Cobrowse.io Sidebar

For quicker access it's also possible to use the Cobrowse.io app from the secondary area canvas as in the screenshot below.

Please reach out to us hello@cobrowse.io so we provide you with the Workspace Designer assets to add to your Talkdesk account.

Cobrowse for Talkdesk