NICE

Cobrowse integrates with CXOne providing seamless Digital and Phone connectivity.

Overview

Cobrowse.io is available as an integration for NICE CXOne in the NICE CXexchange.

Install Digital and Phone Support

The Cobrowse.io can be added to your Digital and Phone workflows so that agents can start a Cobrowse session from the context of an interaction.

Please contact us at [email protected] and we will assist you with setting up the Phone or Digital scripts in CXOne Studio.

Cobrowse.io for NiceCX

Controlling user access

Agent access to Cobrowse can be controlled by assigning ACD Skills to users in CXOne. Below you can find an example with an agent provided access to the Digital workflow.

CXOne skills

Add our SDKs to get started!

See Getting started to add our SDKs and begin end-to-end testing! Your license key can be found in the Cobrowse.io dashboard Account Settings. To access it click the 'Launch' icon in the sidebar.

Cobrowse.io for CXOne in action