# NICE CX

## Overview

Cobrowse.io is available as an integration for NICE CXOne in the [NICE CXexchange](https://cxexchange.niceincontact.com/en-US/apps/465658/cobrowseio).

<figure><img src="/files/l3BxtcD0aM5sx1eqKqaO" alt=""><figcaption></figcaption></figure>

## Install Digital and Phone Support

The Cobrowse.io can be added to your Digital and Phone workflows so that agents can start a Cobrowse session from the context of an interaction.

Please contact us at <hello@cobrowse.io> and we will assist you with setting up the Phone or Digital scripts in CXOne Studio.

{% embed url="<https://vimeo.com/1054151041?share=copy#t=0>" %}
Cobrowse.io for NiceCX
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### Controlling user access

Agent access to Cobrowse can be controlled by assigning ACD Skills to users in CXOne. Below you can find an example with an agent provided access to the Digital workflow.

<figure><img src="/files/2CL5q8dJYg3KQuEFvSF1" alt=""><figcaption><p>CXOne skills</p></figcaption></figure>

## Add our SDKs to get started!

See [Getting started](/readme.md) to add our SDKs and begin end-to-end testing! Your license key can be found in the Cobrowse.io dashboard Account Settings. To access it click the 'Launch' icon in the sidebar.

<figure><img src="/files/vR0NonbL5IaLqSPtLYVt" alt=""><figcaption><p>Cobrowse.io for CXOne in action</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/nice.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.