> For the complete documentation index, see [llms.txt](https://docs.cobrowse.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/nice.md).

# NICE CX

## Overview

Cobrowse.io is available as an integration for NICE CXOne in the [NICE CXexchange](https://cxexchange.niceincontact.com/en-US/apps/465658/cobrowseio).

<figure><img src="/files/l3BxtcD0aM5sx1eqKqaO" alt=""><figcaption></figcaption></figure>

## Install Digital and Phone Support

The Cobrowse.io can be added to your Digital and Phone workflows so that agents can start a Cobrowse session from the context of an interaction.

Please contact us at <hello@cobrowse.io> and we will assist you with setting up the Phone or Digital scripts in CXOne Studio.

{% embed url="<https://vimeo.com/1054151041?share=copy#t=0>" %}
Cobrowse.io for NiceCX
{% endembed %}

### Controlling user access

Agent access to Cobrowse can be controlled by assigning ACD Skills to users in CXOne. Below you can find an example with an agent provided access to the Digital workflow.

<figure><img src="/files/2CL5q8dJYg3KQuEFvSF1" alt=""><figcaption><p>CXOne skills</p></figcaption></figure>

## Add our SDKs to get started!

See [Getting started](/readme.md) to add our SDKs and begin end-to-end testing! Your license key can be found in the Cobrowse.io dashboard Account Settings. To access it click the 'Launch' icon in the sidebar.

<figure><img src="/files/SHgfCEK0vVYFXu7M0CNZ" alt=""><figcaption><p>Cobrowse.io for CXOne in action</p></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/nice.md?ask=<question>&goal=<endgoal>
```

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