Engage Workspace Desktop Edition (WDE)
Plugin version v1.x
Supported WDE versions: 8.5.147.05+.
Add the plugin and dependencies to your Workspace Desktop Edition installation:
Genesyslab.Desktop.Modules.CobrowseIO.dll
Genesyslab.Desktop.Modules.CobrowseIO.module-config
These files should be added adjacent to your other Module
.dll
files, in the same directory as InteractionWorkspace.exe
. This executable is most commonly found atC:\Program Files (x86)\GCTI\Workspace Desktop Edition
.Cobrowse can provide these files to you upon request, free of charge, in order to conduct a proof-of-concept (PoC) or other technical evaluation.
The configuration values can be added via Genesys GAX, Genesys Administrator, or directly in a
InteractionWorkspace.exe.config
file adjacent to your InteractionWorkspace.exe
When using Genesys GAX, please navigate to Environment/Applications -> WorkspaceDesktop -> Application Options -> interaction-workspace and add the following fields there.
Field | Type | Value |
cobrowse.api
required | string | eg. https://cobrowse.yourcompany.com
default is https://cobrowse.io |
cobrowse.license
required | string | your license key |
cobrowse.debug
optional | string | true / false
default is false |
cobrowse.initialUrl
optional | string | Override initial Url the plugin tab will load |

Screenshot of GAX configuration for interaction-workspace
You should now see the COBROWSE tab within your Workspace Desktop Edition when interacting with an end-user, such as on a phone call, or via a live chat.
Please verify if your version of Genesys Workspace Desktop Edition is 8.5.147.05+. If you are running an earlier version, or if you are running a supported version which still faces this issue, please contact us at [email protected].
Please enable the optional setting
cobrowse.debug = true
as described above. This will provide additional logging from the COBROWSE tab to the Genesys Workspace Desktop Edition logs.
The plugin will also activate remote debugging of the web app on port
9222
. Open MS Edge, go to edge://inspect/#devices
and the plugin will appear there:
Last modified 5mo ago