Engage Workspace Desktop Edition (WDE)
Plugin version v1.x
Supported WDE versions: 8.5.147.05+.
Add the plugin and dependencies to your Workspace Desktop Edition installation:
These files should be added adjacent to your other Module
.dllfiles, in the same directory as
InteractionWorkspace.exe. This executable is most commonly found at
C:\Program Files (x86)\GCTI\Workspace Desktop Edition.
Cobrowse can provide these files to you upon request, free of charge, in order to conduct a proof-of-concept (PoC) or other technical evaluation.
The configuration values can be added via Genesys GAX, Genesys Administrator, or directly in a
InteractionWorkspace.exe.configfile adjacent to your
When using Genesys GAX, please navigate to Environment/Applications -> WorkspaceDesktop -> Application Options -> interaction-workspace and add the following fields there.
your license key
Override initial Url the plugin tab will load
Screenshot of GAX configuration for interaction-workspace
You should now see the COBROWSE tab within your Workspace Desktop Edition when interacting with an end-user, such as on a phone call, or via a live chat.
Please verify if your version of Genesys Workspace Desktop Edition is 8.5.147.05+. If you are running an earlier version, or if you are running a supported version which still faces this issue, please contact us at [email protected].
Please enable the optional setting
cobrowse.debug = trueas described above.
This will provide additional logging from the COBROWSE tab to the Genesys Workspace Desktop Edition logs.
The plugin will also activate remote debugging of the web app on port
9222. Open MS Edge, go to
edge://inspect/#devicesand the plugin will appear there: