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Engage Workspace Desktop Edition (WDE)

Plugin version v1.x

Installation

Supported WDE versions: 8.5.147.05+.

1. Install plugin

Add the plugin and dependencies to your Workspace Desktop Edition installation:
  • Genesyslab.Desktop.Modules.CobrowseIO.dll
  • Genesyslab.Desktop.Modules.CobrowseIO.module-config
These files should be added adjacent to your other Module .dll files, in the same directory as InteractionWorkspace.exe. This executable is most commonly found atC:\Program Files (x86)\GCTI\Workspace Desktop Edition.
Cobrowse can provide these files to you upon request, free of charge, in order to conduct a proof-of-concept (PoC) or other technical evaluation.

2. Add required config

The configuration values can be added via Genesys GAX, Genesys Administrator, or directly in a InteractionWorkspace.exe.config file adjacent to your InteractionWorkspace.exe
When using Genesys GAX, please navigate to Environment/Applications -> WorkspaceDesktop -> Application Options -> interaction-workspace and add the following fields there.
Field
Type
Value
cobrowse.api required
string
eg. https://cobrowse.yourcompany.com default is https://cobrowse.io
cobrowse.license required
string
your license key
cobrowse.debug optional
string
true / false default is false
cobrowse.initialUrl optional
string
Override initial Url the plugin tab will load
Screenshot of GAX configuration for interaction-workspace

3. Start Workspace Desktop Edition

You should now see the COBROWSE tab within your Workspace Desktop Edition when interacting with an end-user, such as on a phone call, or via a live chat.

Troubleshooting

Why is the COBROWSE tab always blank?

Please verify if your version of Genesys Workspace Desktop Edition is 8.5.147.05+. If you are running an earlier version, or if you are running a supported version which still faces this issue, please contact us at [email protected].

How do I debug the COBROWSE tab?

Please enable the optional setting cobrowse.debug = true as described above.
This will provide additional logging from the COBROWSE tab to the Genesys Workspace Desktop Edition logs.
The plugin will also activate remote debugging of the web app on port 9222. Open MS Edge, go to edge://inspect/#devices and the plugin will appear there:
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Last modified 5mo ago