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Engage Workspace Web Edition (WWE)
Engage Cloud and Engage On-Premise WWE
Define a new Interaction Tab in your WWE Cluster configuration using Genesys GAX or Genesys Administrator.
If you are using Engage Cloud (AWS or Azure), you may configure the Interaction Tab following the instructions at https://all.docs.genesys.com/PEC-AS/Current/ManageCC/External_URLs.
You may name the tab as you wish, for example
CobrowseIOTab. The tab should have the following values:- label – The label that should be displayed in the tab within the WWE UI, eg. COBROWSE
- url – The URL to the web content that will be displayed within the tab. The URL can also contain variable names pertaining to agent and interaction data. This value will be provided by Cobrowse.io. The default value when using the Cobrowse.io hosted version is
https://cobrowse.io/apps/genesys/index.html?env=wwe&interactionId=$Interaction.Id$&license=your license key
More information about how to add a new Interaction Tab to Workspace Web Edition (WWE) available at https://developer.genesys.com/customizing-genesys-workspace-web-edition-2/.
Next, navigate to the
interaction-workspace/interaction.web-content and add the value CobrowseIOTab to this list to enable it. You should now see the COBROWSE tab within your Workspace Web Edition when interacting with an end-user, such as on a phone call, or via a live chat.
Last modified 5mo ago