Full device remote control allows your support agents to take full control of a user's device, for example to change system settings or control other apps. This feature is only supported on the Android and Windows SDKs.
Configuring full device remote control
On platforms that support full device remote control, there may be extra steps required during your SDK integration:
Due to recent Google Play Store policy changes these instructions have been updated. You must be using SDK version v2.16.0 or above. See the Google Play Store requirements for details on listing your app when using this API.
Full device remote control for Android, including unattended access, uses an Accessibility Service that must be enabled on the device to grant access.
This feature is supported in API 21 (5.0 Lollipop) and above.
Add a new service declaration to your application AndroidManifest.xml file: