Web

Javascript SDK for Web

Installation

The Cobrowse SDK for web is available either using a <script> tag via CDN, or can be included in your build via NPM.

Add this javascript snippet to the top of the <head> section of your website.

<script>
    (function(w,t,c,p,s,e){p=new Promise(function(r){w[c]={client:function(){if(!s){
    s=document.createElement(t);s.src='https://js.cobrowse.io/CobrowseIO.js';s.async=1;s.crossOrigin='anonymous';
    e=document.getElementsByTagName(t)[0];e.parentNode.insertBefore(s,e);s.onload=function()
    {r(w[c]);};}return p;}};});})(window,'script','CobrowseIO');

    CobrowseIO.license = "put your license key here";    
    CobrowseIO.client().then(function(){
        CobrowseIO.start();
    });
</script>

First install the Cobrowse SDK for web via NPM:

npm install cobrowse-sdk-js --save

Then you can initialise the SDK:

import CobrowseIO from 'cobrowse-sdk-js'

CobrowseIO.license = 'your license key here'
CobrowseIO.start()

Add your license key

Please register an account and generate your free License Key at .

This will associate sessions from your website with your Cobrowse.io account.

Try it out

Minimum browser requirements

Cobrowse.io for Web supports all major browsers including Chrome, Firefox, Safari, Opera, Edge, and IE11.

The specific browser versions supported are Chrome 16+, Firefox 11+, Safari 7+, Opera 12.1+, Edge 12+, and IE11.

IFrames support

IE 11 support

Cross-domain support

Something not working?

Please use the following steps to troubleshoot issues on web:

check that all steps of these docs and requirements have been followed
inspect the developer console on the agent and client-side to see any error messages
check the below sections to see if they match the error messages you can see

Non-public resources (e.g. CSS)

Certain resources (e.g. CSS) may not be exposed to the public internet (e.g. pre-production environments such as UAT) and so these elements of your webpage will not appear to agents.

Make sure these assets are accessible to our server by making them public.

Content Security Policies (CSPs)

If you have CSPs on your website then they may block the functionality of Cobrowse.io. When a CSP is blocking Cobrowse.io, then there will be an error in the javascript console stating:

Refused to connect to https://cobrowse.io/... because it violates the document's Content Security Policy.

To allow access to Cobrowse APIs you will need to enable the following in your CSP:

connect src of: connect-src cobrowse.io *.cobrowse.io wss://*.cobrowse.io;

If you self-host your instance, then replacecobrowse.io with your <your instance domain> in each case.

To load the JS SDK and the script tag at the top of this page:

script-src of: script-src js.cobrowse.io 'nonce-2726c7f26c';

You should be able to replace the unsafe-inline with the hash of your snippet if you wish. This will be available in the javascript console.

Incognito/private browser windows

If the same user has an incognito window (or multiple) running at the same time as their usual browser window, then the incognito windows will be separate devices in the device listing.

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Last updated 14 hours ago

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