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On this page
  • Overview
  • Install the app
  • Add our SDKs to get started!
  • Voice and Video Support
  • Troubleshooting

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  1. Agent-side integrations
  2. Platform integrations

Intercom

Cobrowse integrates with Intercom and is available from the Intercom App Store. Find out more.

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Last updated 3 months ago

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Overview

Cobrowse.io provides an integration with Intercom available in the .

Install the app

Add our SDKs to get started!

Voice and Video Support

Troubleshooting

I can connect from https://cobrowse.io/dashboard, but not from within Intercom.

No devices found for user, cannot start cobrowse session.

New Intercom accounts prevent updating custom attributes via Messenger by default, which may hinder the functionality of the smart connect feature. To resolve this, navigate to your Intercom account settings: Settings > Data > People. If a CobrowseID custom attribute does not exist, create it and ensure the "Prevent updates via the Messenger" toggle is turned off.

Agent is stuck on "waiting for authorization".

Sorry, you do not have permissions to modify this app installation.

Intercom requires users to have the "Can install, configure and delete apps" permission in order to "Login with Intercom", and therefore also the Cobrowse.io Messenger App. You may grant your users this permission in Settings -> General -> Teammates -> Edit.

To work around this problem, we have released the Cobrowse.io Inbox App, which lives in the sidebar of Intercom, and enables connecting to the end-user's device(s) with just one click.

Install the app from the and follow the setup instructions!

See to add our SDKs and begin end-to-end testing! Your license key can be found in your Account Settings, seen above.

Cobrowse sessions work nicely along the feature that adds support for voice and video.

To enable the Calling feature go to your Settings>Calling page in .

It's likely your Intercom account is linked to a separate Cobrowse.io account. When you install Cobrowse.io for Intercom, a new license key is generated for you. This may be different from an existing license key you are using when you signed up directly at .

Please ensure a Cobrowse.io SDK has been added to the platform where you are using Intercom chat. Installation instructions for each SDK are found at .

We are aware of a possible issue with React Native apps only, where the user consent prompt is hidden behind the Intercom SDK's UI, so it is not visible for the user to take action. To confirm this is what is happening, you can disable "Require user consent" from and try to start a new session via Intercom.

Intercom App Store
Getting started
Intercom Calling
https://app.intercom.com/a/apps/_/settings/calling
https://cobrowse.io/register
Getting Started
https://cobrowse.io/dashboard/settings
Intercom App Store
Cobrwse for Intercom
Enabling custom attribute updates
Cobrowse.io Inbox App for Intercom