# Five9

Cobrowse.io is available as an add-on on the Five9 platform through the [Five9 CX Marketplace](https://marketplace.five9.com/s/product/cobrowse-for-android-ios-and-web/01tVI000008zSUDYA2).

<figure><img src="/files/r7XNtfoLzYkxBt6mMpLH" alt=""><figcaption></figcaption></figure>

### Install Digital and Phone Support <a href="#install-digital-and-phone-support" id="install-digital-and-phone-support"></a>

Cobrowse.io can be used on Chat and Phone interactions so that agents can quickly start Cobrowse sessions with full context of the customer.

Our team can assist you on configuring the Cobrowse connector in Five9. Please contact us at <hello@cobrowse.io>.

{% embed url="<https://www.youtube.com/watch?v=zK81B6imCkk>" %}

### Controlling User Access <a href="#add-our-sdks-to-get-started" id="add-our-sdks-to-get-started"></a>

Once the Cobrowse connector is configured you will be able to make it available in selected campaigns. See below how to do it in the Five9 Admin panel.

<figure><img src="/files/RYYvDuwFoPyOm8F9JiMe" alt=""><figcaption></figcaption></figure>

### Add our SDKs to get started! <a href="#add-our-sdks-to-get-started" id="add-our-sdks-to-get-started"></a>

See [Getting started](https://docs.cobrowse.io/) to add our SDKs and begin end-to-end testing! Your license key can be found in the Cobrowse.io dashboard Account Settings. To access it click the 'Launch' icon in the sidebar.

{% hint style="info" %}
For smart connect to work the Five9 chat widget must be initialised after Cobrowse has loaded. The implementation below ensures this is done with no delay.
{% endhint %}

```javascript
CobrowseIO.client().then(() => {
  F9.Chat.Wrapper.init({
    // ...
  })
})
```


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cobrowse.io/agent-side-integrations/crm-helpdesk-integrations/five9.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.