Five9

Easily start a Cobrowse session from Five9

Cobrowse.io is available as an add-on on the Five9 platform through the Five9 CX Marketplace.

Install Digital and Phone Support

Cobrowse.io can be used on Chat and Phone interactions so that agents can quickly start Cobrowse sessions with full context of the customer.

Our team can assist you on configuring the Cobrowse connector in Five9. Please contact us at [email protected].

Controlling User Access

Once the Cobrowse connector is configured you will be able to make it available in selected campaigns. See below how to do it in the Five9 Admin panel.

Add our SDKs to get started!

See Getting started to add our SDKs and begin end-to-end testing! Your license key can be found in the Cobrowse.io dashboard Account Settings. To access it click the 'Launch' icon in the sidebar.

For smart connect to work the Five9 chat widget must be initialised after Cobrowse has loaded. The implementation below ensures this is done with no delay.

CobrowseIO.client().then(() => {
  F9.Chat.Wrapper.init({
    // ...
  })
})