AI-powered virtual agents for automated customer support
Cobrowse provides ready-to-use virtual agents powered by ElevenLabs, offering seamless chat and voice interactions with your users.
Virtual agents are configured in the settings panel of the Cobrowse dashboard. To enable production-grade virtual agents, add your ElevenLabs API key.
Each virtual agent has:
A display name that users see (e.g., "Jessica")
An identifier used for SDK integration
Configure the virtual agent before initializing Cobrowse:
CobrowseIO.virtualAgent = 'my-agent-identifier';When Cobrowse starts, the chat and voice widget will automatically appear on the page.
A free trial agent is available for testing. Trial agents have limited conversations, duration, and concurrency.
By default, trial agents perform web searches at the start of each conversation to retrieve relevant help information for users.
Production virtual agents connected to your ElevenLabs account have no usage limits and offer full customization options, including:
Telephony support
Conversation behavior and personality
Voice selection and tuning
Widget appearance and branding
Additional MCP integrations
Note: Production agents do not perform automatic web searches. You must configure a knowledge base with relevant content to provide context for your virtual agent.
Virtual agent sessions are billed separately from standard Cobrowse usage.
Have questions about virtual agent pricing? Contact us at [email protected].
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